Policies

Returns, exchanges, or cancellations are not accepted, but please contact me if you have any problems with your order being damaged.

Damages created by the shipping carrier do not qualify for replacement.

All items are handmade and may vary slightly.  

Prices and policies are subject to change without notice.

If you are local to Buffalo and want to pickup your order, please contact me and I will refund your shipping cost and set up a time to pick up.

We are not responsible for lost packages.

We are not responsible for any additional shipping fees incurred. We work directly with shipping carriers and prices are calculated accordingly. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Once a package leaves our shop, we have no control over what happens during shipping, including delivery times and dates. If you need further assistance, you will need to open a ticket/claim with the shipping carrier. 

Rush orders may be subject to a rush fee. Please indicate if your order needs to be shipped by a certain date. I will do my best to accommodate your request. Selecting rush shipping does not indicate rush fulfillment. 

At checkout, please be sure you select your preferred shipping method. If local pick up is selected and you are not in the Buffalo area, I will contact you to make arrangements to cover shipping. 

Customers are responsible for picking up "Local pick up" orders. Please contact me to make arrangements.

If you are not local but accidentally choose “local pickup” at checkout, your order will be canceled to complete correctly if I cannot touch base with you to correct. 

Please note that the colors represented in the photos are as accurate as possible, but numerous factors can alter their appearance.  Images are as close to the real colors as possible but may not be exact. We cannot guarantee an exact color match from the color chart and photos as computer monitor settings may vary.

Giveaway rules - giveaways cannot be exchanged for any other product. Cannot be exchanged or returned for monetary value. No purchase necessary. Purchase does not enhance chance of winning. If prize is not claimed, picked up, or address provided within 5 business days, another winner will be chosen. Winners are chosen at random. Giveaways are run on both Facebook and Instagram at the same time. One winner will be chosen, including all participants from both forums.

Coupons - Coupons are only valid on dates and times listed. Offer is valid on online purchases made before date and time stated. Sales tax, shipping & handling do not qualify toward minimum purchase amount. Offers are not redeemable for cash or gift cards, nor are they valid toward previous purchases. Offers may not be combined with any other coupons, discounts, offers, or promotions. Void if altered, copied, transferred, auctioned or sold. Offer valid on in-stock items only. Custom orders do not qualify for discount. No rain checks issued. Offer not valid for prior purchases. Other restrictions may apply.